Frequently Asked Questions

What payment methods do you accept?

We accept payment securely through PayPal, which also lets you pay by debit or credit card without needing a PayPal account of your own. We never see or store your full card details.

Do you offer free delivery?

Yes — orders over a certain amount qualify for free UK delivery, shown in the banner at the top of the site and confirmed again at checkout. Below that threshold, a flat delivery charge applies, always shown clearly before you pay.

How long does delivery take?

We estimate 3-5 working days for UK delivery. This is a guide rather than a guarantee, and can occasionally take a little longer during busy periods.

Do you deliver outside the UK?

Currently we only deliver within the United Kingdom.

Can I cancel my order after placing it?

Yes, as long as it hasn't been dispatched yet. Go to My Account > Orders, open the order, and look for "Need to cancel an item?". Once an order has shipped, it can no longer be cancelled this way and would need to be handled as a return instead.

What's your returns policy?

You can request a return within 28 days of your order date from your account. Depending on the situation, we're happy to offer a direct refund or a replacement. Some items — perishable, personalised, or part of a Create Your Own hamper — may not be eligible for return unless faulty or damaged. See our Terms & Conditions for full details.

Do I need an account to place an order?

No — you're welcome to check out as a guest. Creating an account just makes it easier to track orders, save addresses, and manage returns in future.

Can I build my own hamper?

Yes! Our "Create Your Own" option lets you pick individual products and build a hamper exactly the way you want it, rather than choosing one of our pre-curated boxes.

Do you offer corporate or bulk gifting?

We do — get in touch via our Contact Us page or the Corporate section of the site and we'll help put together the right gifts for your team, clients, or event.

Do your hampers contain alcohol?

Some do, and these are clearly labelled on the product page. By ordering an alcohol-containing hamper, you confirm that you and the recipient are 18 or over.

How do discount codes and store credit work?

You can enter one discount code or store credit code per order at checkout. Store credit is usually issued following an approved return and can be redeemed against a future order while logged into your account.

Can I leave a review?

Yes — once an order is marked as completed, you can leave a rating and review for anything you bought, from your account.

How do I get in touch?

You can reach us by phone, email, or post — see our Contact Us page for full details, including our opening hours.