Terms and Conditions
1. Introduction
Welcome to LuxuryHampers. These Terms and Conditions ("Terms") govern your use of our website and any order you place with us, whether online or in person. By placing an order or using our website, you agree to be bound by these Terms, so please read them carefully before ordering. We've been proudly hand-curating gift hampers for over three years, and these Terms are here to make sure that experience stays straightforward and fair for everyone.
2. Company Information
LuxuryHampers is operated from 123 Rushdene Lane, South Kensington, London SW7 1DT, United Kingdom. If you have any questions about these Terms, an order, or our products, you can reach us at sales@luxuryhampers.com or 01666 567890.
3. Products, Pricing and Age-Restricted Items
We take care to make sure our product descriptions, images and prices are accurate, but occasionally an error can slip through. If we discover a pricing or description error after you've placed an order, we'll contact you before proceeding and give you the choice to confirm at the correct price, amend your order, or cancel it for a full refund.
All prices are shown in pounds sterling (£) and include VAT where applicable. Prices and product availability can change at any time and will not affect an order you've already had confirmed.
Some of our hampers may contain alcohol. By ordering a product containing alcohol, you confirm that you are at least 18 years old and that any recipient of the gift is legally entitled to receive alcohol. We reserve the right to refuse or cancel an order where we reasonably believe this hasn't been met.
4. Stock and Availability
We check stock in real time when you place an order. On the rare occasion an item becomes unavailable between adding it to your basket and completing checkout, we'll let you know as soon as possible and offer a substitution, a partial refund for the unavailable item, or a full cancellation — whichever you'd prefer. If payment has already been taken for an order we can't fulfil, we will refund you in full.
5. Placing an Order
Adding items to your basket doesn't guarantee availability or reserve stock. A contract between you and LuxuryHampers is only formed once we confirm your order by email — until then, we may decline or cancel an order at our discretion, for example because of a pricing error, suspected fraud, or a stock issue.
You can check out as a registered account holder or as a guest. Corporate and bulk orders are always welcome — get in touch with our team to discuss your requirements, and we'll process these through the same ordering system.
6. Payment
Online orders are paid securely through PayPal, which also lets you pay by debit or credit card without needing a PayPal account of your own — we never see or store your full card details. In-person orders may also be paid by card reader, cash, or bank transfer where arranged directly with our team.
Payment is taken at the time of order. If your payment is taken but we're unable to fulfil your order for any reason, we will refund you in full.
7. Delivery
We currently deliver within the United Kingdom. Delivery costs and any free-delivery threshold are shown at checkout and may be updated from time to time. Estimated delivery timeframes shown at checkout are provided as a guide only — while we aim to deliver within the stated window, this isn't guaranteed, and we can't be held responsible for delays caused by our couriers or other events outside our reasonable control.
Please make sure your delivery address and any access instructions are correct at checkout, as we can't be responsible for delays or non-delivery caused by incorrect details you've provided.
8. Cancelling Your Order
You can request to cancel most orders from your account before they've been dispatched — look for the 'Need to cancel an item?' option on your order details page. Once an order has been dispatched it can no longer be cancelled this way, and would instead be handled as a return once received.
Where you cancel an order yourself, we'll confirm the refund amount and process it as quickly as we can; this sometimes requires a brief review by our team before the refund is issued. Where we cancel all or part of an order on your behalf — for example due to a stock issue — we aim to refund you immediately. If a discount code or voucher was used on an order that ends up fully cancelled, it will be reinstated for future use where applicable.
9. Returns and Refunds
If you're not satisfied with your order, you can request a return within 28 days of your order date via your account. Depending on the situation, we're happy to offer a direct refund or a replacement.
Once we've received and reviewed your return request, we'll confirm next steps with you. Approved refunds are issued back to your original PayPal payment method where the order was paid that way; for orders paid by other means, or where a refund isn't possible via the original method, we may instead issue the amount as store credit or arrange payment another way.
Due to the nature of our products, some items — such as those that are perishable, personalised, or part of a 'Create Your Own' custom hamper — may not be eligible for return unless faulty or damaged. If you're unsure whether your item qualifies, please contact us before sending anything back.
10. Vouchers, Discount Codes and Store Credit
From time to time we may offer discount codes, which can be subject to conditions such as an expiry date, a minimum order value, a limit on total or per-customer uses, or restriction to specific products or categories — these conditions will be made clear wherever the code is offered. Only one discount code or store credit can be applied per order.
Store credit issued to you, for example following an approved return, takes the form of a unique code that can be redeemed against future orders while logged into your account. Store credit is not redeemable for cash, cannot be combined with a separate discount code on the same order, and has no fixed expiry unless otherwise stated. Please treat any store credit code like a gift card — keep it safe, as it can be redeemed by anyone who holds it.
11. Your Account
To place an online order using an account, you'll need to verify your email address. You're responsible for keeping your login details secure and for all activity on your account. If you'd rather not create an account, guest checkout is also available.
We reserve the right to suspend or close an account if we reasonably suspect it's being used fraudulently or in breach of these Terms.
12. Product Reviews
If you've purchased and received an item from us, you're welcome to leave a rating and review once your order is marked as completed. Reviews are published as submitted and reflect the views of the individual customer, not LuxuryHampers. We reserve the right to remove any review that is abusive, fraudulent, or otherwise breaches these Terms.
13. Newsletter and Marketing
If you sign up to our newsletter, we'll use your email address to send you offers, new product updates, and other marketing communications, in line with our Privacy Policy. You can opt out at any time by contacting us at sales@luxuryhampers.com and asking to be removed.
14. Intellectual Property
All content on this website — including text, images, logos, and the LuxuryHampers name and branding — is owned by us or our licensors and is protected by copyright and other intellectual property laws. You may view and download content for your own personal, non-commercial use, but may not reproduce, distribute, or otherwise use it without our prior written permission.
15. Liability
We provide our website and products with reasonable care and skill. To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of our website or products. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.
Where a gift is being sent to someone else on your behalf, you're responsible for making sure the recipient's details are accurate and for checking with them any dietary or allergy considerations before ordering.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes in our products, services, or legal requirements. The version in place at the time you place an order is the one that applies to that order. We'd encourage you to check back periodically.
17. Governing Law
These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Contact Us
If you have any questions about these Terms, an order, or anything else, we're happy to help:
Email: sales@luxuryhampers.com
Phone: 01666 567890
Address: 123 Rushdene Lane, South Kensington, London SW7 1DT, United Kingdom